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| Introducing our new 100% Customer Satisfaction Guarantee!
No more frustration!
No more waiting for your RMA or credit to be processed!
Neschen Americas does its best to ensure your satisfaction with every SEAL brand purchase. However, should an item fall short of your expectations we offer our 100% Customer Satisfaction Guarantee. This commitment streamlines our RMA and credit processes, making them user friendly and worry free for each of the following areas:
• Quality defects
• Freight damage
• General customer satisfaction returns
• Credit adjustments on your account for each of the above
Please refer to the 100% Customer Satisfaction Guarantee Policy Document below for the details and guidelines.
Count on us – we stand behind our products and our customers!
100% Customer Satisfaction Guarantee Letter
100% Customer Satisfaction Guarantee Program Details
New Extended Service Hours!
We are working hard to make sure you receive the best products, value and service from us. To increase that customer satisfaction, we are very pleased to announce a new service level enhancement.
Starting August 4, 2008 we will be processing and shipping orders until 6:00 pm EST. All orders will be shipped same day as long as the requested items are in stock*. This includes any “rush” next day orders, as well as reseller drop ship orders. Unfortunately, we will not be able to accommodate reseller stocking orders or special order items with this program.
We will be giving this new program a three month trial, and if it is successful it will become permanent. As our customer, your satisfaction with our company is vital to us. You have asked us for these service level improvements and we are excited to be able to offer them. This program is designed to make it easier to place orders and get products faster – especially for those of you on the West Coast.
If you have any questions or comments about this program, please contact our Customer Service team at 1-800-257-7325 or email us at info@neschenamericas.com.
*See our price book to learn more about our Inventory Classification System (A, B, C), stock availability and lead times. |
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